Kernow Pro Clean Roof Cleaning – Privacy Policy
Last Updated: April 2025
1. Who We Are (Data Controller)
Kernow Professional Cleaning Ltd (“we”, “us”, or “our”) acts as the data controller for your personal information. Business: Kernow Professional Cleaning Ltd Email: info@kernowproclean.co.uk Phone: 01736 691 056 Address: Tregolls, Evans Way, Penzance, TR20 9QZ
2. Personal Data We Collect
We gather several types of data:Information shared by you• Full Name• Contact info (email, telephone, postal address)• Specific service requests and project details• Communications via web forms, email, or telephoneData collected automatically (Cookies & Analytics)We employ necessary and functional cookies for site integrity and user experience, including:• XSRF-TOKEN (fraud prevention)• hs (security)• svSession (user sessions)• SSR-caching (speed)• _wixAB3 (site testing)• bSession (performance)You can adjust preferences in your browser.
Guides for managing cookies:
• Firefox settings• Internet Explorer settings
• Google Chrome settings• Safari (OS X/iOS) settings
• Android settings
To opt-out of Google Analytics usage visit http://tools.google.com/dlpage/gaoptout
We NEVER collect:
• Payment card numbers
• Protected classifications (ethnicity, health, etc.)
• Data from minors
3. Lawful Bases for Processing
Our processing relies on these legal grounds:
• Contractual Necessity: Providing quotes and completing cleaning jobs
• Legitimate Interests: Enhancing site security, service improvement, and fraud detection
• Express Consent: For marketing emails (only when you opt in)
• Legal Obligations: Meeting tax, accounting, and regulatory standards
4. How We Use Your Information
Your information is used to:
• Generate precise service estimates
• Coordinate and execute cleaning tasks
• Address your direct enquiries
• Maintain website health and security
• Evaluate site performance for local reach
• Distribute marketing materials if consented
We perform no automated profiling or decision-making with your data.
5. Sharing Your Data
We never sell your sensitive information. We coordinate with trusted service partners, including:
• Hosting platforms (such as Wix)
• Security and maintenance software• Analytics suites (like Google Analytics)
• Communication tools
These entities only handle data on our instructions and must adhere to UK GDPR requirements.
6. International Data Transfers
To facilitate our services, your data may be processed by global partners like Wix or Google outside the United Kingdom. We ensure your information remains protected by utilizing SCCs, adequacy decisions, and specific UK Addendums to maintain data safety across borders.
7. Data Retention
We keep your information only as required:
• General enquiries: 12-month limit
• Client records: 7 years for financial compliance
• Technical logs: Based on provider schedules
Post-retention, records are securely destroyed or anonymised.
8. Your Rights Under UK GDPR
You possess the following statutory rights: Access – view your information
• Rectification – fix errors
• Erasure – delete your profile
• Restriction – limit data usage
• Objection – stop marketing or analytics
• Portability – move your data
• Withdrawal – cancel consent
• No automated processing – bypass binary decisions.
Please reach out using the details below to trigger these rights
9. Your Right to Complain
If concerns arise regarding your data, you can contact the Information Commissioner’s Office (ICO) at https://ico.org.uk. We appreciate the opportunity to resolve issues directly first.
For privacy inquiries or data requests:Email: info@kernowproclean.co.ukPhone: 01736 691 056Address: Tregolls, Evans Way, Penzance, TR20 9QZ